💬 SMS Automation
AI-Powered Texting That Converts Inquiries Into Appointments
Meet clients where they prefer to communicate – their texts. Our AI responds instantly to SMS inquiries, answers treatment-related questions, and automatically books appointments. No more missed messages or delayed responses.
Responds in <30 seconds
98% Open Rate
“Text messages have a 98% open rate vs 20% for email. Our AI ensures every single text gets an instant, intelligent response – turning browsers into bookers.”
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Open rate for text messages. Compare that to 20% for email. Your message actually gets seen – and AI makes sure you respond instantly.
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Average AI response time. While competitors take hours (or days) to text back, your AI responds before clients even put their phone down.
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Higher booking rate from SMS vs phone calls. Clients who text are ready to book – AI makes it effortless for them.
Everything You Need to Win the Texting Game
AI-powered SMS automation built for med spas. Instant responses, intelligent conversations, and seamless booking – all through text.
Instant Response
AI replies to text inquiries in under 30 seconds, 24/7. While other med spas leave clients waiting, yours engages immediately – when buying intent is highest.
Smart Conversations
Not just auto-replies—real AI conversations. Understands questions, provides accurate answers about treatments, and guides clients toward booking naturally.
Text-to-Book
Clients can book appointments entirely via text. AI checks availability, offers times, confirms booking – all without a single phone call or website visit.
Appointment Reminders
Automated confirmation and reminder texts reduce no-shows by up to 40%. Clients can confirm, reschedule, or ask questions – AI handles it all.
Photo Handling
Clients can text photos for consultation requests. AI acknowledges receipt, asks relevant questions, and schedules appropriate follow-up with your team.
Smart Links
AI sends booking links, forms, directions, and pre-appointment instructions via text. Everything clients need, delivered to their preferred channel.
The Channel Your Clients Actually Use
78% of consumers prefer texting businesses over calling. Med spas that master SMS communication book more appointments, reduce no-shows, and build stronger client relationships. AI makes it scalable.
Meet Clients Where They Are
Younger demographics (25-45) strongly prefer texting. They’ll text three med spas and book with the first one to respond. AI ensures that it’s always you.
Handle Volume Without Staff
One receptionist can manage maybe 20 text conversations per hour. AI handles hundreds simultaneously – each getting instant, personalized attention.
Convert After-Hours Inquiries
That 9 pm text asking about lip filler? Without AI, it waits until morning (and they’ve booked elsewhere). With AI, they’re confirmed before bed.
Med Spas Winning With AI SMS
No-Shows Dropped
AI appointment reminders changed everything. Clients get a text 48 hours before, then 2 hours before. If they can’t make it, AI reschedules automatically. No-shows dropped 45%.
Dr. Robert Kim
Premier Med Spa, Chicago
Booking Machine
We used to get texts and respond hours later—by then they’d booked elsewhere. Now AI responds in seconds. Our text-to-booking rate went from 15% to 52%. It’s like having a 24/7 booking machine.
Amanda Chen
Luxe Aesthetics, Los Angeles
Younger Clients Love It
Honestly? The AI is more consistent than some receptionists I’ve hired. It never has a bad day, never forgets pricing, never puts someone on hold. Our booking rate is up 40%.
Jessica Martinez
Glow Up Aesthetics, Austin
Staff Relief
My front desk was drowning in text messages. Now AI handles the routine stuff – pricing, availability, directions. Staff only jumps in for complex situations. They’re happier, clients get faster service.
Dr. Lisa Patel
Skin Perfect Med Spa, Dallas
Consultation Requests
Clients text us photos all the time asking about treatments. AI acknowledges immediately, asks the right follow-up questions, and schedules consultations. We capture 3x more consultation requests now.
Michelle Wong
Rejuvenate Clinic, San Francisco
Questions About AI SMS? We’ve Got Answers
Everything med spa owners ask about AI-powered text messaging – from automation to compliance.
How is this different from auto-reply texts?
Auto-replies send the same canned message to everyone. AI SMS has actual conversations – understanding questions, providing specific answers, and guiding each client toward booking based on their unique inquiry. It’s the difference between “Thanks for your message” and actually helping.
Can AI really handle complex treatment questions via text?
Yes. AI is trained on med spa treatments and can discuss Botox, fillers, laser treatments, facials, and more. It provides accurate pricing, explains procedures, discusses downtime, and knows when to recommend an in-person consultation for detailed medical questions.
What about appointment changes and cancellations?
AI handles it all. Clients can text to confirm, reschedule, or cancel. AI checks your live availability, offers alternative times, and updates your calendar automatically. You can set policies (like 24-hour cancellation notice) that AI enforces.
Is my client data secure?
Absolutely. All messages are encrypted and stored securely. We follow strict data protection protocols and never share client information with third parties. Your client conversations remain private and protected.
What if a client sends a photo?
When clients text photos (common for skin concerns or treatment areas), AI acknowledges receipt and lets them know your team will review it. AI then collects relevant details – what they’re interested in, their availability and schedules a consultation so your clinical staff can assess properly.
Will AI text existing clients too, or just new inquiries?
Both. AI handles new inquiries AND manages communications with existing clients, appointment reminders, follow-ups, rebooking prompts, and answering questions. It becomes your complete SMS communication hub.
How AI SMS Automation Works
Text Received
Client texts your med spa number with a question, booking request, or photo. AI receives it instantly, no matter the time of day.
AI Understands
Natural language processing identifies intent. Pricing question? Treatment inquiry? Ready to book? AI knows how to respond appropriately.
Intelligent Response
AI sends a personalized, helpful response in under 30 seconds. Continues the conversation naturally until the client’s need is met or booking is complete.
Booking Confirmed
Appointment booked directly into your system. Client gets confirmation text. You get notification. Everyone’s happy – no staff time required.
Every Text Conversation, Handled Intelligently
New Inquiries
“How much is Botox?” “Do you offer lip filler?” “What’s your availability this week?” AI responds instantly with accurate info and guides toward booking.
Appointment Management
“I need to reschedule my Thursday appointment” “Can I confirm my appointment?” “What time am I booked for tomorrow?” AI handles changes and confirmations automatically.
Reminders & Follow-ups
Automated 48-hour and 2-hour reminders Post-treatment check-ins Rebooking prompts for recurring treatments Reduce no-shows by 40% with smart reminders.
Consultation Requests
Photo submissions for treatment assessment AI collects goals and availability details Schedules consultation for clinical review Streamline intake for consultations requiring visual assessment.
AI SMS vs Manual Texting
See how AI-powered SMS automation compares to handling texts manually
| Capability | Manual Texting | AI SMS Automation |
|---|---|---|
| Response Time | 30 min – 24 hrs | Under 30 seconds |
| After-Hours Coverage | ✗ | 24/7 instant |
| Conversations/Hour | ~20 max | Unlimited |
| Response Consistency | Varies by staff | 100% consistent |
| Booking Conversion | 15-25% | 45-60% |
| No-Show Reduction | Manual effort | Automated 40%↓ |
| Staff Time Required | 2-4 hrs/day | Near zero |
| Scalability | Add more staff | Unlimited |
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